We put a great deal of effort into making sure systems are available, secure and customer data safe.
Our services run and customer data is stored on Amazon Web Services (AWS). AWS are a large and well respected global computer services company. Other large companies running their systems on AWS include NASA, GE, McDonalds, Vodafone, Financial Times, NASDAQ, Unilever, Samsung and thousands more.
London House Exchange's applications and databases run in two of AWS's Ireland data centres. All systems are kept on both of the data centres and are kept in sync. When a customer logs onto London House Exchange sometimes they logon to the Dublin 1 data centre, sometimes Dublin 2.
Customer data is replicated across the two data centres in the very rare case that one fails. If one data centre fails, the other data centre continues providing an uninterrupted service while AWS fixes the former and starts the replication again. No data is lost. Customers notice no downtime. Such an occurrence is extremely rare.
Further, every night we copy all customer data from the Dublin data centres to AWS's data centre in Frankfurt. Should the whole of Dublin cease to exist due to natural disaster, we have a copy of all of our data and systems in Frankfurt.
The FCA are very strict regarding data security and require annual proof that, in the event of a disaster affecting any part of our systems, the systems stay up and customer data is uncompromised. We run numerous disaster recovery simulations each year.
The FCA also requires us to use cyber security companies to carry out authorised simulated attacks on our systems (penetration tests) to evaluate the security of our systems. These are carried out 6 monthly. Evidence that penetration tests have been carried out are kept on record.