London House Exchange ("LHX") is the new name for Property Partner. Our platform, infrastructure and product offering will remain the same, but the name and visual brand identity has changed.
Global real estate is the largest asset class in the world, worth more than shares, stocks and bonds combined. Residential property makes up over three quarters of this total, but is historically difficult to access. Our mission remains to successfully bring accessibility, simplicity and liquidity to this asset class.
Below you will find a list of answers to potential questions. If you would like to ask us anything about the rebrand - please email firstname.lastname@example.org
London House Exchange FAQs
Is there anything I need to do as a result of this change?
No. This change does not affect your investments, either in terms of how they are structured or their performance, nor does it change how the platform works. The changes to the website and brand will be reflected across all communications and channels.
Although we have new email addresses, the old ones will continue to work for a number of months and all old website links will redirect accordingly.
Why has Property Partner rebranded and why has it done so now?
Property Partner’s founding principle was to deliver liquidity to an otherwise illiquid asset class. Over the last 8 years, we have created the world’s first and only regulated stock exchange for individual residential properties, making fractional property ownership a reality for the first time. Clients have now traded over £55m in property shares on the trading Exchange ("LHX", formerly “PPX” or “Resale Market”).
London House Exchange speaks directly to what we do today and as we develop our global offering and forge exciting new partnerships.
Will this impact my investments?
No. This has no impact on the properties trading on the Exchange or their performance.
Will the platform or exchange still work in the same way?
Yes. There have been no changes to how the Exchange operates.
Will my logins change?
No. Your logins, passwords and how you access your account will remain the same.
What does LHX mean?
LHX is simply shorthand for London House Exchange.
Does the rebrand change the company’s regulation?
No. The change only affects the brand name and visual identity. Property Partner was simply the trading name of London House Exchange Limited, which is authorised and regulated by the Financial Conduct Authority (No. 613499). London House Exchange Limited remains the legal entity and company’s registered name at the same registered address. Uninvested funds on account remain protected by the Financial Service Compensation Scheme (FSCS) up to £85,000.
Will correspondence sent to Property Partner still be received?
Yes. All post, email and telephone correspondence will continue to be received. Our postal address and telephone number have not changed, and our @propertypartner.co emails will be redirected. From now on, any email communications from us will come from @londonhouseexchange.com addresses.
Who is Better?
In 2021, Better acquired London House Exchange and remains our parent company today.
Better is a leading digital homeownership company that has funded over $100 billion in mortgage loans since inception, $4.6 billion in real estate transaction volume and $38 billion in insurance coverage written. Better is revolutionising the home finance industry, helping thousands to more easily find a path to homeownership through its low-cost and transparent platform.
Better has recently committed to a programme of significant direct investment in the Exchange to increase liquidity, encouraging efficient pricing and asset valuation across the portfolio. Read more here.
Does this mean there will be new properties listed?
Yes, we plan to list new property investments in 2023.
Can I still connect with you on social media?
Yes. We’ll be updating our social media channels to reflect our new name and branding and will be increasingly active going forward. Look out for notifications on our channels.
Do I need to download a new app?
No. The app will update automatically reflecting the new name and brand. Please note, that if you do not have auto-update turned on, you will need to manually update the application.
Will the investor documents or policies change?
The documentation will change only to remove Property Partner as the trading name.
Have your bank account details changed to fund my account?
No. The bank account details remain the same, as does the way to fund your account.
How do I contact the London House Exchange team?
You can email email@example.com. If you would prefer to speak to us on the phone, you can arrange a callback at a convenient time using the support email or call us on +44 (0) 203 696 5600.
What is the link to the new website?
The new website URL is: https://www.londonhouseexchange.com/ You will also be redirected here from the old Property Partner website.
I am currently in the process of selling or buying shares - will this impact me?
No. You can proceed to trade on the Exchange as usual. The market has not been suspended as this change has no impact on trading.
Will this impact product and service offerings?
No. The Exchange itself and underlying technology/platform are not affected. You will only notice changes to the brand’s visual identity and website address and in communications.