What is the Complaints Procedure?

We take complaints very seriously. Please call us on +44 (0)20 3696 5600 or e-mail us at support@londonhouseexchange.com 

You also have the right to complain to The Financial Ombudsman Service (“FOS”). The FOS is a free service to consumers for the impartial resolution of complaints. You may contact the FOS at any stage of your complaint for free and impartial advice but you must have allowed us the opportunity to resolve the complaint within our Internal Complaints Procedure before they will review your complaint. Details of our Internal Complaints procedure are available on request (contact details above) and without charge.

You can contact the FOS directly by email at complaint.info@financial-ombudsman.org.uk, by telephone on 0800 0234567, or in writing to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.